Monday, March 02, 2009

How to get technical support

The following steps have worked for me:

1. Contact technical support at the vendor in question (in this case HP)

2. Fail to get the support needed

3. Write blog post criticizing the company's technical support

4. Have blog post appear on front page of Google search results when looking for procurve support



5. Receive response from head of technical support giving his personal email address.

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If you enjoyed this blog post, you might enjoy my travel book for people interested in science and technology: The Geek Atlas. Signed copies of The Geek Atlas are available.

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