The other day I was in San Francisco and stayed at an upmarket hotel. I decided to use their 'checkout using the TV option' and found the right menu option. The first step was to review the charges for the room and I was presented with the following message:
Wow. Talk about user hostile. This message can be rewritten as: our system is insecure, guests in other rooms can spy on your information displayed on this screen. OK? Press Select to sign a legal waiver.
Utterly brain dead.
Either secure the damn system or don't offer this option. Asking the guest to confirm that they are OK with the fact that someone else might see their personal details and bill is ridiculous.